Policies
Policies
Privacy Policy
This Privacy Policy explains how Pristine Clean Co collects, uses, and protects information about visitors and customers who interact with our website and services. By using our website at pristinecleanco.org or booking a service with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following:
- Contact details including your name, email, phone number, and service address.
- Booking information such as service type, property details, dates, and notes.
- Payment information processed securely through our payment partners.
- Technical data including IP address, browser type, and website activity.
2. How We Use Your Information
We use your information to:
- Schedule, manage, and complete cleaning services.
- Communicate with you about bookings or updates.
- Process payments and provide receipts.
- Improve our services and website functionality.
- Respond to questions or support requests.
3. Payment Processing
Payments are processed by trusted third party payment providers. We do not store full card numbers. Payment details are handled according to the provider’s security policies.
4. Cookies and Website Analytics
Our website may use cookies to improve performance and understand visitor activity. You can manage cookie preferences in your browser.
5. Sharing of Information
We never sell personal information. We may share information only when necessary:
- With service providers assisting with bookings, payments, or hosting.
- To comply with legal requirements.
- To protect our team, customers, or property.
6. Data Security
We take reasonable steps to protect information but cannot guarantee absolute security across all digital platforms.
7. Data Retention
Data is kept only as long as required to provide services, maintain records, or meet legal obligations.
8. Children’s Privacy
We do not knowingly collect information from children under age 13. Any such data discovered will be removed.
9. Your Choices
- Update your contact details at any time.
- Request communication preferences.
- Ask questions about your stored data.
10. Changes to This Policy
Updates may occur periodically. Continued use of our website or services means you accept the updated terms.
11. Contact Us
You may contact us through our website or using the details provided on our contact page.
Terms and Conditions
These Terms and Conditions govern your use of the Pristine Clean Co website and services. By booking or using our site, you agree to these terms.
1. Services
We provide residential and commercial cleaning services including standard, deep, move-in/out, Airbnb, upholstery, and more.
2. Bookings and Scheduling
Appointments are scheduled based on availability. Arrival windows may vary due to traffic or prior appointments.
3. Property Access
You must ensure our team has safe access to the property. Missed access may result in fees.
4. Customer Responsibilities
- Secure pets as needed.
- Inform us of fragile areas or special care needs.
- Provide accurate property details during booking.
5. Pricing and Payment
Pricing depends on service type and property condition. Payment is typically due at or before service time through our online provider.
6. Cancellations and Rescheduling
Reasonable notice is required. Last-minute cancellations may incur fees.
7. Quality Concerns
If an issue arises, contact us within one business day and we will work toward a resolution.
8. Service Limitations
We do not perform unsafe tasks, lift extremely heavy items, or handle hazardous materials.
9. Liability
Our liability is limited to the cost of the specific service visit and excludes indirect or consequential damages.
10. Third-Party Links
External services such as scheduling or payment tools operate under their own policies.
11. Intellectual Property
All website content is owned by Pristine Clean Co and may not be copied or reproduced without written permission.
12. Governing Law
These terms are governed by Texas state law.
13. Updates to Terms
We may update these terms as needed. Continued use of our services signifies acceptance.
14. Contact Us
Questions related to these terms can be submitted through our website contact form.